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Member Service
703-526-0200
Branch Hours
Monday – Friday
9:00am - 5:00pm
Saturday
9:00am - 1:00pm
Drive-up Hours
Monday – Friday
9:00am - 5:00pm
Saturday
9:00am - 1:00pm
Contact Center Hours
Monday - Friday
9:00 am - 5:00pm
Saturday
9:00 am - 1:00pm
Contact Center
703.526.0200
Use the Message Center in Online Banking so you can include all the details you’d like with no worries. We’ll respond within five business hours. Be sure to indicate how you would like us to respond (via email or phone).
Loan Payment Address
P.O. Box 40070
Arlington, VA 22204-7070
Fax Numbers
Equity Real Estate Payoffs: 703-516-8177
First Mortgage Payoffs: 906-487-5894
Loan Department: 703-516-8190
General Use/Payment History Verifications: 703-516-8175
Shared Branches
You have access to over 5,000 additional locations at which to conduct business. Visit Shared Branching or use our Mobile App to find other convenient locations.
Debit Cards & ATM Cards
Activation: 866-820-5821
PIN Change: 866-985-2273
Credit Cards
Activation: 800-631-3197
PIN Change: 800-631-3197
Balances & General Information:
866-820-5821
Report a Lost or Stolen Card
Domestic: 888-918-7313
International: 727-299-2449
Visa® Payment Address
P.O. Box 71050
Charlotte, NC 28272-1050
Overnight Visa® Payment Address
Payment Processing Dept. PSCU
560 Carillon Parkway
St. Petersburg, FL 33716
Credit Card Rewards Redemption
Log into online banking at olbaccess.record-room.com/authentication or call 855-514-2946.
Real Estate
EQUITY LENDING
Equity Real Estate Payoffs: FAX to 703-516-8177 or
realestate@record-room.com*
Subordination & Modification Requests:
realestate@record-room.com*
Verification of Mortgage Payments: FAX to 703-516-8175
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FIRST MORTGAGES
First Mortgage Payoffs (Midwest Loan Services): FAX to 906-487-5894
Overnight/Physical Adress:
Midwest Loan Servicing
400 Quincy St. Floor 6
Hancock, MI 49930
General Assistance: mortgages@record-room.com*
Manage your money anytime, anywhere with our mobile app.
Why Choose Arlington
As a full-service credit union, we’re a cooperative of members like you who know that by coming together, we can all benefit in our financial journey.
Financial Empowerment
We’re here to help our members—and neighbors—meet their financial goals and live their best lives.
Rewarding Experience
We think there’s nothing more rewarding than serving our members—and believe one good turn deserves another.
Utmost Integrity
We not only meet your financial needs, we commit to being a good neighbor and serving with integrity.
The Fine Print
*Please do not submit your account number or social security number via email or contact form. Information sent is at risk of loss of confidentiality if the information is transmitted over the internet.